These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and RESTORE Recovery Coaching Services (“RESTORE,” “we,” “our,” or “us”), governing your access to and use of our coaching services, programs, resources, website, and related content (collectively, the “Services”).
By purchasing, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
RESTORE offers relationship-focused recovery coaching services that incorporate neuroscience-based approaches to healing connections damaged by addiction. Our services include but are not limited to:
The specific details, duration, and scope of Services will be outlined in your selected program or coaching agreement.
RESTORE Recovery Coaching Services are educational and supportive in nature and are NOT a substitute for professional medical advice, diagnosis, or treatment. Our Services do not constitute medical care, psychotherapy, or clinical counseling. We do not diagnose or treat medical conditions, mental health disorders, or substance use disorders.
While our coaches may have professional backgrounds in related fields, the Services provided under these Terms do not establish a doctor-patient, therapist-client, or other licensed professional relationship. Our coaches provide support, education, and guidance but do not replace the care of licensed healthcare providers.
Our Services are not intended for emergency situations. If you are experiencing a medical or mental health emergency, please call your local emergency number (911 in the United States) or go to your nearest emergency room.
Program details including duration, number of sessions, and available features are specified on our website and in your coaching agreement. RESTORE reserves the right to make reasonable modifications to program structure with advance notice to participants.
All fees are stated in US Dollars and are due according to the payment schedule outlined for your selected program. Prices are subject to change, but changes will not affect programs already purchased.
We accept major credit cards, electronic funds transfers, and other payment methods as specified on our website. By providing payment information, you represent that you are authorized to use the payment method and agree to pay all fees associated with your selected program.
For payment plans, payments not received within five (5) business days of the scheduled payment date are considered late. Late payments may result in suspension of Services until payment is received. Consistently late payments may result in termination of Services and/or additional fees.
Coaching sessions must be scheduled in advance using our designated booking system. Session availability varies based on coach schedules and cannot be guaranteed for specific times or dates.
In cases of genuine emergency, the cancellation policy may be waived at our discretion. Documentation may be requested.
If your coach needs to cancel or reschedule, we will provide as much advance notice as possible and offer alternative times. Sessions cancelled by the coach will not be counted against your program allocation.
We respect your privacy and treat information shared during coaching sessions as confidential, with exceptions required by law or for safety concerns. These exceptions include:
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy can be found at [website URL/privacy].
We may keep records of coaching sessions for continuity of services. These records are maintained securely and in accordance with our Privacy Policy.
While we take reasonable measures to ensure the security of communications, we cannot guarantee the security of electronic communications. By using our Services, you acknowledge this limitation.
All content, materials, resources, methodologies, and intellectual property provided through our Services, including the RESTORE Framework, are owned by RESTORE or our licensors and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our content and materials solely for your personal, non-commercial use in connection with your participation in our programs.
You may not:
By sharing any content, feedback, or testimonials with us, you grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content for promotional, educational, or business purposes.
You agree to provide accurate, current, and complete information about yourself as requested for program registration and coaching sessions.
Effective coaching requires your active participation. You agree to engage in the process, complete agreed-upon actions between sessions, and communicate openly with your coach.
You agree to communicate respectfully and appropriately with coaches and other program participants. Harassment, abusive language, or threatening behavior will not be tolerated and may result in immediate termination of Services without refund.
You acknowledge that recovery outcomes depend on multiple factors, including your commitment, life circumstances, and individual differences. While we provide support and guidance, you are ultimately responsible for your recovery journey and the choices you make.
You agree to be sober and not under the influence of substances during coaching sessions. If your coach reasonably believes you are under the influence, they may end the session, which will be counted as completed.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
You understand and agree that your use of our Services is at your own risk. Recovery coaching involves discussions of potentially sensitive topics that may cause discomfort or emotional responses.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RESTORE RECOVERY COACHING SERVICES, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATED ENTITIES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNT PAID BY YOU TO US FOR THE SERVICES IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY OR (B) $100.
Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means some of the above limitations may not apply to you. In these jurisdictions, our liability will be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless RESTORE Recovery Coaching Services, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your actions caused damage to a third party.
These Terms will remain in full force and effect while you use the Services or until terminated by either you or us.
You may terminate your participation in our programs at any time by providing written notice. Refunds will be handled in accordance with our refund policy as outlined in Section 4.4.
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause and with or without notice, for conduct that we determine violates these Terms, is harmful to other users, our business, or for any other reason at our sole discretion.
Upon termination, your right to access and use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Before filing a claim against RESTORE, you agree to attempt to resolve the dispute informally by contacting us. We will attempt to resolve the dispute by contacting you via email. If the dispute is not resolved within fifteen (15) days, either party may proceed with formal dispute resolution.
All disputes arising out of or relating to these Terms or your use of the Services shall be resolved through binding arbitration conducted by [specify arbitration service] in accordance with their commercial arbitration rules. The arbitration shall take place in [City, State], and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction.
These Terms and your relationship with RESTORE shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.
We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified through our website or by email at least 14 days before the changes take effect. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
These Terms, together with the Privacy Policy and any other legal notices or additional terms and conditions or policies published by RESTORE on the website, shall constitute the entire agreement between you and RESTORE concerning the Services.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent.
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, civil unrest, acts of terror, strikes or other labor problems, internet service provider failures, or delays from third parties.
If you have any questions about these Terms, please contact us at:
RESTORE Recovery Coaching Services
[311 Rivermont Avenue]
[Lynchburg, VA, 24501]
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms May 12, 2025]